Refund Policy
Last Updated: April 26, 2026
This Refund Policy governs the relationship between you and Adaptensor, Inc., an Arkansas corporation with its principal place of business in Cove, Arkansas, USA, operating the brand FeatherPulse through the website featherpulse.com. References to "we," "us," or "FeatherPulse" mean Adaptensor, Inc. acting through that brand.
1. Capital Equipment
FeatherPulse laser systems and CNC equipment are configured-to-order industrial capital goods. Once an order has been confirmed and production has started, it is non-cancellable and non-refundable, except as required by the limited warranty (see Warranty Policy) or applicable law.
2. Spare Parts and Consumables
Unused, undamaged, factory-sealed spare parts and consumables may be returned within thirty (30) days of delivery for a refund of the purchase price, less a 15% restocking fee and outbound/return freight. Used, opened, modified, or special-order items are not returnable. To start a return, contact us with the order number for a Return Materials Authorization (RMA) before shipping anything back.
3. Training, Installation, and On-Site Services
Scheduled training, installation, and on-site service fees are refundable if you cancel at least fourteen (14) days before the scheduled date. Cancellations within fourteen (14) days are subject to a 50% cancellation fee to cover allocated travel, lodging, and engineering time. No-shows are non-refundable. Travel and lodging already booked on your behalf are passed through at cost.
4. Subscriptions and Software
Subscription fees are billed in advance and are non-refundable except as required by law. You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period.
5. Damage in Transit
Inspect freight on delivery and note any visible damage on the carrier's delivery receipt before signing. Report concealed damage within seventy-two (72) hours of delivery with photos. We will work with you and the carrier to repair, replace, or refund per the carrier's claim outcome.
6. Chargebacks
If you dispute a charge with your card issuer instead of working with us through the procedures above, we may suspend related orders, accounts, and warranty coverage pending resolution.
7. Contact
Returns, RMA requests, and refund questions: jamie@adaptensor.com.